At Goudsmit UK, we pride ourselves in our commitment to customer service. Therefore, we constantly review our practices and procedures to ensure we provide you with the best possible service. We also feel it is extremely important to make you fully aware of any significant changes that would have an impact on your business, including:
- Lead times
- Currency markets
- Commodity prices
As I am sure you are aware, the Coronavirus outbreak in China is causing major concern worldwide.
Our production facilities have been closed this week for Chinese New Year holidays, however we have received notification today that they are to remain closed until the 9th February. We have noted some key points:
- Local governments have enforced travel bans and an extension to the New Year holiday in an attempt to contain the spread of the virus.
- The situation is continually being reviewed, however we do need to be prepared that the return date may be extended beyond this.
- At this time, we know that the resumption of manufacturing in China will be delayed, which will have an impact on the existing production schedules, however the actual impact will not be known until the production facilities have been given the all-clear to return to work.
We are reviewing all open orders at present and will contact our current customers in the coming days with information on any orders that we believe will be immediately impacted by the extended closure.
We would also like to advise that any pricing requests during this period will be delayed until the production facilities can reopen and an extended lead time should be taken into consideration when reviewing any future requirements.
We understand that this is a difficult situation, however please be assured that we are in continual communication with our production facilities and will ensure to keep you updated as it progresses.
I would like to thank you for your support over the last few years and to remind you that we are here to partner you in business to the best of our efforts. Should you have any concerns, please do not hesitate to contact us on +44 (0) 2890 271 001 or you can also email:
Catherine Robinson – firstname.lastname@example.org
Carole Glass – email@example.com